SecondLook Mitigation Review

Don’t Settle for a Copy Cat Program

Wardlaw’s SecondLook Mitigation Review is the leading provider of Emergency Mitigation Service (EMS) reviews to the insurance industry. With capacity to handle Residential and Commercial claims arising from Catastrophe and Daily EMS claims volume, SecondLook is a trusted resource to claims professionals nationwide.

Results that count

Just one example of SecondLook’s effectiveness in reducing one carrier’s mitigation exposure in a single calendar year:

  • Total invoices reviewed: 4,588
  • Average reduction per invoice: $698.59
  • Reduction in Company’s overall mitigation exposure: $3,057,150.25

Tailored Services

SecondLook Mitigation Reviews Advantages:

Individualized Review

Our team of qualified, educated and confident professionals hand review and obtain settlement on 85% of files, creating live accountability over automated systems.

Reduction in Overpayment

Our reduction in emergency service invoices range from 5-25%.

Good Faith Settlements

By applying industry standards with experience, our team of professionals obtain a good faith settlement directly with the Emergency Service Vendor through reaching an agreed scope of loss.

Flat Fee Program

Flat fee plans are offered and can be tailored to our clients’ needs. Complex, larger files are generally at T&E. These types of fee structures allow Wardlaw’s Mitigation Specialists to approach each review in the same unbiased, professional manner from dollar one, to achieve an accurate scope and settlement.


Detailed data is captured through the review process and reported to the client. Submitted data has consistently proven to add immense value; ultimately assisting the client to make informed decisions in mitigation planning.

Review of Estimate for all Emergency Services

Including but not limited to: Fire, Water, Smoke, Pack-out/Pack-in, Asbestos Abatement, Mold Remediation and Bio-Hazards.

Trained and Certified Specialists

Reviews are completed by trained & certified specialists with diverse backgrounds in Claims Adjusting, Construction (Licensed General Contractors), Engineering, Home Inspecting (Licensed Home Inspectors) and Remediation/Mitigation services. Additional background of our leadership team includes:

  • 75+ years combined experience in water mitigation, adjusting and construction
  • Current IICRC Restoration Division Chair
  • Assisted in the curriculum development for the IICRC standards/best practices
  • Positions held such as Operations Manager and Director of Training for national restoration companies

Excellent Customer Service

Wardlaw Mitigation Specialists provide excellent customer service with a personal touch. Specialists are not automated. We review and negotiate directly with the EMS vendor to ensure industry standards are adhered to while submitting a fair and reasonable estimate.

Expert Consulting

Our Expert Team offers Commercial and Complex Claims water loss consulting and expert witness testimony. (Expert CVs available upon request.)

SecondLook vs Automated Software