1965
1965 – 2004
1993
1994
2001
2004
2006
2008
2011
2013
2015
2017
2019

1965

The Beginning

Founded by Pat N. Wardlaw, a one-person operation grew into a small team of adjusters.

1965 – 2004

Strong Relationships

Exclusive IA vendor to a major U.S. Property & Casualty Insurer for nearly 40 years with our relationship continuing today.

1993

The Next Generation

Pat Wardlaw retires and keeps the company in the family by selling to his children: Mike N. Wardlaw, Rebecca Wardlaw Meadows, and William F. Wardlaw.

1994

Going Nationwide

A HUGE milestone is reached with adjusters from coast to coast, Wardlaw is now a nationwide claims management firm!

A New Company

Subsidiary company, Custom Data Systems, is formed using technology to serve our customers with integrity, accuracy & excellence.

2001

Leading The Way

Strategic management team formed to provide hands-on, on-site management presence.

A New Division

Auto Division launched

2004

Setting the Standard

Wardlaw Training Center and curriculum is established and our 1st Annual Adjuster Conference is held.

2006

Built From the Ground Up System

CATAPULT, our proprietary claims management system, goes live.

2008

Industry Leading Training Center

Our growth continues as we open our 43,000 sq. foot training center and office complex in the heart of Waco, Texas.

2011

Continued Growth

A major expansion! Our management team doubles in size; stringent QA processes implemented, including QA team dedicated to each account.

2013

New Service Launched

SecondLook, our ERS Invoice Review Service, is created at the request of clients and claims leaders.

2015

Fifty Years Strong

Wardlaw proudly celebrates 50 years as a leading nationwide claims management firm.

2017

Rebranding

Corporate rebranding from Wardlaw Claims Service to Wardlaw Claims Service & Risk Solutions.

2019

New Company Launched

Subsidiary company, Paragon, launches specializing in Managed Mitigation Services.

New Service Launched

Personalized Video launches, proven to increase customer service in our desired info-now culture.